Are you tired of your NOW TV subscription and want to cancel it? Look no further. In this article, we will guide you through the process of canceling your NOW TV subscription, highlighting the key points to consider and the steps to follow.
Understanding Your NOW TV Subscription
Before you cancel your NOW TV subscription, it’s essential to understand the type of subscription you have and the terms and conditions that apply. NOW TV offers various subscription plans, including:
- NOW TV Entertainment Pass
- NOW TV Sky Cinema Pass
- NOW TV Sky Sports Pass
- NOW TV Kids Pass
Each plan has its unique features, pricing, and contract terms. It’s crucial to review your subscription details to determine the best course of action for cancellation.
Checking Your Subscription Details
To check your subscription details, follow these steps:
- Log in to your NOW TV account on the website or mobile app
- Click on the “My Account” or “Account” section
- Select “Subscription” or “My Passes”
- Review your subscription details, including the plan, pricing, and contract terms
Canceling Your NOW TV Subscription
Canceling your NOW TV subscription is a relatively straightforward process. Here are the steps to follow:
Canceling Online
To cancel your NOW TV subscription online, follow these steps:
- Log in to your NOW TV account on the website
- Click on the “My Account” or “Account” section
- Select “Subscription” or “My Passes”
- Click on the “Cancel” or “End Subscription” button
- Confirm your cancellation by clicking on the “Cancel Subscription” button
Canceling via Phone
If you prefer to cancel your NOW TV subscription over the phone, you can contact the NOW TV customer service team. Here are the steps to follow:
- Call the NOW TV customer service number (available on the website)
- Inform the customer service representative that you want to cancel your subscription
- Provide your account details and confirm your cancellation
- Ask for a confirmation email or reference number for your records
Canceling via Live Chat
NOW TV also offers a live chat service that allows you to cancel your subscription online. Here are the steps to follow:
- Log in to your NOW TV account on the website
- Click on the “Help” or “Support” section
- Select “Live Chat”
- Inform the live chat representative that you want to cancel your subscription
- Provide your account details and confirm your cancellation
- Ask for a confirmation email or reference number for your records
Key Considerations When Canceling Your NOW TV Subscription
When canceling your NOW TV subscription, there are several key considerations to keep in mind:
- Contract terms: Check your contract terms to see if you are within a minimum contract period. If you are, you may be charged a cancellation fee.
- Notice period: NOW TV requires a minimum notice period of 31 days for cancellations. Make sure you provide sufficient notice to avoid any additional charges.
- Auto-renewal: NOW TV subscriptions automatically renew unless you cancel them. Make sure you cancel your subscription before the renewal date to avoid any additional charges.
- Refunds: NOW TV does not offer refunds for cancellations. However, you can continue to use your subscription until the end of the billing period.
What Happens After Cancellation
After you cancel your NOW TV subscription, you will no longer be charged for the service. However, you can continue to use your subscription until the end of the billing period. Here are some key points to consider:
- Access to content: You will continue to have access to NOW TV content until the end of the billing period.
- Account closure: Your NOW TV account will be closed after the billing period ends.
- Equipment return: If you have any NOW TV equipment, such as a set-top box or streaming device, you may need to return it to avoid any additional charges.
Troubleshooting Common Issues
If you encounter any issues when canceling your NOW TV subscription, here are some troubleshooting tips:
- Account login issues: If you are having trouble logging in to your NOW TV account, try resetting your password or contacting the customer service team.
- Cancellation errors: If you encounter any errors when canceling your subscription, try contacting the customer service team for assistance.
- Contract disputes: If you are disputing your contract terms or cancellation fees, contact the customer service team to resolve the issue.
Contacting NOW TV Customer Service
If you need to contact NOW TV customer service, here are the details:
- Phone: 0333 202 2135 (available 24/7)
- Live Chat: Available on the NOW TV website
- Email: [email protected]
Conclusion
Canceling your NOW TV subscription is a relatively straightforward process. By following the steps outlined in this article, you can cancel your subscription quickly and easily. Remember to check your contract terms, notice period, and auto-renewal settings to avoid any additional charges. If you encounter any issues, contact the NOW TV customer service team for assistance.
What is NOW TV and why would I want to cancel it?
NOW TV is a popular streaming service that offers a range of TV shows, movies, and sports content. However, you may want to cancel your subscription if you’re not using it enough, if you’re looking for a more affordable option, or if you’re switching to a different streaming service.
If you’re considering canceling NOW TV, it’s likely because you’re not getting the value you want from the service. Maybe you’ve found alternative streaming services that better fit your viewing habits, or perhaps you’re looking to cut back on expenses. Whatever the reason, canceling NOW TV is a relatively straightforward process that can be completed online or over the phone.
How do I cancel my NOW TV subscription online?
To cancel your NOW TV subscription online, you’ll need to log in to your account on the NOW TV website. From there, navigate to the “My Account” section and click on “Passes & Vouchers.” You’ll see a list of your active passes, and next to each one, you’ll see a “Cancel” button. Click on this button to initiate the cancellation process.
Once you’ve clicked the “Cancel” button, you’ll be asked to confirm that you want to cancel your subscription. Make sure you read the terms and conditions carefully before confirming, as you may be eligible for a refund or have outstanding payments due. After you’ve confirmed, your subscription will be canceled, and you’ll no longer be charged.
Can I cancel my NOW TV subscription over the phone?
Yes, you can cancel your NOW TV subscription over the phone by contacting the NOW TV customer service team. You can find the phone number on the NOW TV website or on your account documents. When you call, you’ll need to have your account details ready, including your username and password.
When you speak to a customer service representative, let them know that you want to cancel your subscription. They may ask you why you’re canceling, but this is optional. They’ll then guide you through the cancellation process, which may involve confirming your account details and agreeing to the terms and conditions. Once the cancellation is complete, you’ll receive a confirmation email.
Will I get a refund if I cancel my NOW TV subscription?
If you cancel your NOW TV subscription, you may be eligible for a refund, depending on the terms and conditions of your contract. If you’re on a monthly rolling contract, you can cancel at any time, and you won’t be charged again. However, if you’re on a fixed-term contract, you may be charged a cancellation fee.
To find out if you’re eligible for a refund, check your account documents or contact the NOW TV customer service team. They’ll be able to advise you on your specific situation and let you know if you’re due a refund. If you are eligible, the refund will be processed within a few days, and you’ll receive an email confirmation.
Can I cancel my NOW TV subscription if I’m on a free trial?
If you’re on a free trial with NOW TV, you can cancel your subscription at any time without incurring any charges. To cancel, simply log in to your account on the NOW TV website and navigate to the “My Account” section. From there, click on “Passes & Vouchers” and look for the “Cancel” button next to your free trial pass.
When you cancel your free trial, you won’t be charged, and you won’t be committed to a paid subscription. However, if you don’t cancel before the end of the free trial period, you’ll automatically be rolled onto a paid subscription, and you’ll be charged the standard monthly fee.
How long does it take to cancel a NOW TV subscription?
Canceling a NOW TV subscription is a relatively quick process that can be completed online or over the phone. If you cancel online, the process typically takes a few minutes, and you’ll receive a confirmation email immediately. If you cancel over the phone, the process may take a few minutes longer, depending on the customer service representative’s workload.
Once you’ve canceled your subscription, it may take a few days for the changes to take effect. You may still be able to access NOW TV content for a short period after cancellation, but you won’t be charged again. If you have any outstanding payments due, these will be processed as usual.
What happens to my NOW TV account after I cancel my subscription?
After you cancel your NOW TV subscription, your account will remain active for a short period, but you won’t be able to access any premium content. You’ll still be able to log in to your account and access any settings or account information, but you won’t be able to watch any TV shows, movies, or sports.
If you want to reactivate your subscription in the future, you can do so by logging in to your account and purchasing a new pass. Your account details will remain the same, and you won’t need to create a new account. However, if you don’t reactivate your subscription within a certain period, your account may be deleted, and you’ll need to create a new one if you want to use NOW TV again.