Are you tired of your NOW TV subscription and want to cancel it? You’re not alone. Many users have faced difficulties in canceling their subscriptions due to unclear instructions or confusing processes. In this article, we’ll walk you through the simple steps to cancel your NOW TV subscription, ensuring you can break free from unwanted charges and move on to better entertainment options.
Understanding Your NOW TV Subscription
Before canceling your subscription, it’s essential to understand the type of subscription you have. NOW TV offers various passes, including:
- Entertainment Pass: Access to TV shows, movies, and documentaries
- Sky Cinema Pass: Unlimited access to movies
- Sky Sports Pass: Live sports coverage
- Kids Pass: Children’s TV shows and movies
Each pass has its own cancellation process, so it’s crucial to identify which pass you’re subscribed to.
Checking Your Subscription Details
To cancel your subscription, you’ll need to access your NOW TV account. Follow these steps:
- Go to the NOW TV website (www.nowtv.com) and sign in to your account using your email address and password.
- Click on your profile picture or username in the top right corner, then select “My Account” from the dropdown menu.
- Scroll down to the “My Passes” section, where you’ll see a list of your active passes.
Canceling Your NOW TV Subscription
Now that you’ve identified your subscription type and accessed your account, it’s time to cancel. Follow these steps:
Canceling Online
- Go to the “My Passes” section and click on the pass you want to cancel.
- Click on the “Cancel Pass” button.
- Confirm that you want to cancel by clicking “Cancel Pass” again.
Important Notes:
- If you’re canceling a recurring subscription, you’ll need to confirm that you want to cancel any upcoming payments.
- If you’re canceling a one-off payment, you won’t be charged again.
Canceling via Phone or Live Chat
If you prefer to cancel over the phone or via live chat, follow these steps:
- Contact NOW TV’s customer service team by calling 0330 041 3000 (available 24/7) or by using the live chat feature on their website.
- Let the representative know that you want to cancel your subscription.
- Provide your account details and confirm that you want to cancel.
Phone Cancellation Hours:
- Monday to Friday: 8am to 10pm
- Saturday and Sunday: 9am to 10pm
What Happens After Cancellation?
Once you’ve canceled your subscription, you’ll no longer be charged for the pass. However, you’ll still have access to the content until the end of your billing period.
Refunds and Credits
If you’ve paid for a pass in advance, you might be eligible for a refund or credit. NOW TV’s refund policy states that:
- If you cancel within 14 days of signing up, you’ll receive a full refund.
- If you cancel after 14 days, you’ll receive a partial refund or credit, depending on the remaining days of your billing period.
Refund Timeline:
- Refunds are typically processed within 3-5 working days.
- Credits are applied to your account immediately.
Troubleshooting Common Issues
If you encounter any issues while canceling your subscription, don’t worry. Here are some common problems and their solutions:
Unable to Cancel Online
- Check that you’re signed in to the correct account.
- Ensure that you have the latest version of your web browser.
- Try canceling via phone or live chat instead.
Pass Not Canceling
- Check that you’ve confirmed the cancellation.
- Ensure that you’ve canceled the correct pass.
- Contact NOW TV’s customer service team for assistance.
Alternatives to NOW TV
If you’re canceling your NOW TV subscription, you might be looking for alternative streaming services. Here are a few options:
- Netflix: A popular streaming service with a wide range of TV shows and movies.
- Amazon Prime Video: A streaming service that offers a vast library of content, including original shows and movies.
- Disney+: A relatively new streaming service that offers a range of Disney, Pixar, Marvel, and Star Wars content.
Comparing Streaming Services
| Service | Price | Content |
| — | — | — |
| Netflix | £5.99-£13.99/month | TV shows, movies, documentaries |
| Amazon Prime Video | £7.99/month | TV shows, movies, original content |
| Disney+ | £5.99/month | Disney, Pixar, Marvel, Star Wars content |
Conclusion
Canceling your NOW TV subscription is a straightforward process that can be done online, over the phone, or via live chat. By following the steps outlined in this article, you’ll be able to break free from unwanted charges and explore alternative streaming services. Remember to check your subscription details, cancel your pass, and troubleshoot any common issues that may arise. Happy streaming!
What is NOW TV and why would I want to cancel my subscription?
NOW TV is a popular streaming service that offers a range of TV shows, movies, and sports content. However, you may want to cancel your subscription if you’re not using it enough, if you’re looking for a more affordable option, or if you’re not satisfied with the content offered.
If you’re considering canceling your NOW TV subscription, it’s likely because you’ve found a better alternative or you’re trying to cut down on your monthly expenses. Whatever the reason, canceling your subscription is a straightforward process that can be done online or through the NOW TV app.
How do I cancel my NOW TV subscription?
To cancel your NOW TV subscription, you’ll need to log in to your account on the NOW TV website or through the NOW TV app. Once you’re logged in, navigate to the “My Account” section and select “Cancel Membership.” You’ll be asked to confirm that you want to cancel your subscription, and you may be offered a chance to pause your membership instead.
If you’re canceling your subscription because you’re not satisfied with the service, you may be asked to provide feedback on why you’re leaving. This is optional, but it can help NOW TV improve their service for future customers. Once you’ve confirmed that you want to cancel, your subscription will be terminated, and you won’t be charged again.
Can I cancel my NOW TV subscription at any time?
Yes, you can cancel your NOW TV subscription at any time. There are no contracts or minimum term requirements, so you’re free to cancel whenever you want. However, keep in mind that you’ll still be able to access the service until the end of your current billing period.
If you cancel your subscription partway through a billing period, you won’t receive a refund for the remaining days. However, you’ll still be able to watch content until the end of the period, so you can make the most of the service before it’s terminated.
Will I be charged a cancellation fee?
No, NOW TV doesn’t charge a cancellation fee. You can cancel your subscription at any time without incurring any additional charges. This is one of the benefits of using a streaming service like NOW TV – you’re not locked into a contract, and you can cancel whenever you want.
If you’re canceling your subscription because you’re not satisfied with the service, you may be eligible for a refund or a partial refund, depending on the circumstances. However, this is not always the case, and you should check the NOW TV terms and conditions to see what you’re entitled to.
How do I pause my NOW TV subscription instead of canceling it?
If you’re not ready to cancel your NOW TV subscription but you don’t want to use it for a while, you can pause your membership instead. To do this, log in to your account and navigate to the “My Account” section. Select “Pause Membership” and choose how long you want to pause your subscription for.
Pausing your subscription is a good option if you’re going on vacation or if you need to take a break from the service. You can pause your subscription for up to 6 months, and you won’t be charged during this time. When you’re ready to start using the service again, simply log in to your account and reactivate your membership.
Can I reactivate my NOW TV subscription after canceling it?
Yes, you can reactivate your NOW TV subscription after canceling it. To do this, simply log in to your account and navigate to the “My Account” section. Select “Reactivate Membership” and follow the prompts to restart your subscription.
Keep in mind that if you’ve canceled your subscription and then reactivate it, you may not be able to access the same content or offers that you had before. NOW TV’s content and pricing can change over time, so you may find that things are different when you reactivate your subscription.
What happens to my saved content after I cancel my NOW TV subscription?
If you’ve saved content to your NOW TV account, such as favorite shows or movies, this content will still be available to you after you cancel your subscription. However, you won’t be able to access it until you reactivate your membership.
If you want to keep a record of your saved content, you may want to make a note of it before you cancel your subscription. This way, you can easily find it again if you reactivate your membership in the future.