Are you tired of the high costs and limited channel options of Xfinity TV? Do you want to switch to a more affordable streaming service or cut the cord altogether? Canceling Xfinity TV can be a daunting task, but with the right guidance, you can navigate the process with ease. In this article, we will walk you through the steps to cancel Xfinity TV, including the different methods, fees, and alternatives.
Understanding Your Xfinity TV Contract
Before you cancel Xfinity TV, it’s essential to understand your contract. Xfinity offers various plans, including month-to-month, 1-year, and 2-year contracts. If you’re still under contract, you may be subject to early termination fees. These fees can range from $10 to $230, depending on the length of your contract and the services you have.
Types of Xfinity TV Contracts
- Month-to-month contracts: These contracts allow you to cancel Xfinity TV at any time without incurring early termination fees.
- 1-year contracts: These contracts require a 1-year commitment, and early termination fees apply if you cancel before the end of the contract period.
- 2-year contracts: These contracts require a 2-year commitment, and early termination fees apply if you cancel before the end of the contract period.
Methods to Cancel Xfinity TV
There are several ways to cancel Xfinity TV, including:
Online Cancellation
You can cancel Xfinity TV online by following these steps:
- Log in to your Xfinity account on the Xfinity website.
- Click on the “Account” tab and select “Services.”
- Click on the “TV” tab and select “Cancel Service.”
- Confirm your cancellation and provide a reason for canceling (optional).
Phone Cancellation
You can cancel Xfinity TV over the phone by calling the Xfinity customer service number at 1-800-XFINITY (1-800-934-6489). Be prepared to provide your account information and reason for canceling.
In-Person Cancellation
You can cancel Xfinity TV in person by visiting an Xfinity store or service center. Bring your account information and a valid ID to confirm your identity.
Fees Associated with Canceling Xfinity TV
As mentioned earlier, early termination fees may apply if you cancel Xfinity TV before the end of your contract period. These fees can range from $10 to $230, depending on the length of your contract and the services you have.
Equipment Return Fees
If you rented equipment from Xfinity, such as a DVR or cable box, you may be required to return the equipment to avoid additional fees. These fees can range from $10 to $50 per device.
Alternatives to Xfinity TV
If you’re canceling Xfinity TV, you may be looking for alternative streaming services or TV providers. Here are a few options to consider:
Streaming Services
- Netflix: A popular streaming service that offers a wide range of TV shows and movies.
- Hulu: A streaming service that offers a range of TV shows, movies, and documentaries.
- Amazon Prime Video: A streaming service that offers a range of TV shows, movies, and original content.
TV Providers
- DirecTV: A satellite TV provider that offers a range of channels and packages.
- Dish Network: A satellite TV provider that offers a range of channels and packages.
- AT&T TV: A streaming TV service that offers a range of channels and packages.
What to Expect After Canceling Xfinity TV
After canceling Xfinity TV, you can expect the following:
Service Disconnection
Your Xfinity TV service will be disconnected on the date specified during the cancellation process.
Equipment Return
If you rented equipment from Xfinity, you will need to return the equipment to avoid additional fees.
Refund
If you paid for services in advance, you may be eligible for a refund. Contact Xfinity customer service to request a refund.
Conclusion
Canceling Xfinity TV can be a straightforward process if you understand your contract and the fees associated with cancellation. By following the steps outlined in this article, you can navigate the process with ease and find alternative streaming services or TV providers that meet your needs. Remember to return any rented equipment and request a refund if you’re eligible.
What are the steps to cancel Xfinity TV?
To cancel Xfinity TV, start by gathering your account information, including your account number and any equipment you need to return. Next, decide how you want to cancel your service – you can do it online, over the phone, or in person at an Xfinity store. If you’re canceling online, go to the Xfinity website and sign in to your account. Click on the “Account” or “My Account” section and look for the option to cancel or downgrade your service.
If you’re canceling over the phone, call the Xfinity customer service number and let the representative know that you want to cancel your TV service. They’ll ask for your account information and guide you through the process. If you’re canceling in person, visit an Xfinity store and speak with a representative. They’ll help you cancel your service and answer any questions you may have. Be prepared to return any Xfinity equipment, such as your cable box or DVR, to avoid any additional fees.
Will I be charged a fee for canceling Xfinity TV?
Yes, you may be charged a fee for canceling Xfinity TV, depending on your contract and the equipment you’re returning. If you’re still under contract, you may be charged an early termination fee, which can range from $50 to $200 or more, depending on how much time is left on your contract. Additionally, if you don’t return your Xfinity equipment, such as your cable box or DVR, you may be charged a fee for each unreturned device.
To avoid these fees, make sure to review your contract and understand the terms and conditions before canceling your service. If you’re unsure about any fees, ask the Xfinity representative when you cancel your service. They can explain the fees and help you understand what you’ll be charged. It’s also a good idea to return your equipment promptly to avoid any additional fees.
How do I return my Xfinity equipment?
To return your Xfinity equipment, such as your cable box or DVR, you can either drop it off at an Xfinity store or mail it back to Xfinity using a pre-paid return shipping label. If you’re dropping off your equipment, visit an Xfinity store and let the representative know that you’re returning your equipment. They’ll inspect the equipment and process the return.
If you’re mailing back your equipment, go to the Xfinity website and sign in to your account. Click on the “Account” or “My Account” section and look for the option to return equipment. Follow the prompts to print a pre-paid return shipping label, and then package and mail back your equipment. Make sure to include all original accessories and packaging to avoid any additional fees.
Can I cancel Xfinity TV and keep my internet service?
Yes, you can cancel Xfinity TV and keep your internet service. When you cancel your TV service, you’ll be given the option to keep your internet service or cancel it as well. If you choose to keep your internet service, you’ll need to agree to a new contract or pricing plan, which may be different from your original contract.
Keep in mind that canceling your TV service may affect your overall pricing and promotions. If you’re currently receiving a discount for bundling your TV and internet services, you may lose that discount when you cancel your TV service. However, you can still negotiate with Xfinity to get a better price for your internet service.
How long does it take to cancel Xfinity TV?
Canceling Xfinity TV typically takes a few minutes to an hour, depending on how you choose to cancel your service. If you’re canceling online, the process usually takes around 10-15 minutes. If you’re canceling over the phone, the process may take around 30 minutes to an hour, depending on the representative and any questions you may have.
If you’re canceling in person at an Xfinity store, the process may take around 30 minutes to an hour, depending on the representative and any questions you may have. Once you’ve canceled your service, it may take a few days for the cancellation to take effect and for your service to be officially disconnected.
Will I get a refund if I cancel Xfinity TV?
You may be eligible for a refund if you cancel Xfinity TV, depending on your contract and the timing of your cancellation. If you’re canceling your service within a certain timeframe, such as within 30 days of signing up, you may be eligible for a full or partial refund.
If you’re canceling your service outside of this timeframe, you may not be eligible for a refund. However, you can still negotiate with Xfinity to get a better deal or a one-time credit on your account. Keep in mind that any refunds or credits will be applied to your account, and you may not receive a cash refund.
What are my alternatives to Xfinity TV?
There are several alternatives to Xfinity TV, including streaming services such as Netflix, Hulu, and Amazon Prime Video. You can also consider other cable or satellite TV providers, such as DirecTV or Dish Network. Additionally, you can look into over-the-air TV options, such as antennas, which can provide you with free access to local channels.
Another option is to consider a live TV streaming service, such as Sling TV or YouTube TV, which can provide you with access to live TV channels and on-demand content. These services are often cheaper than traditional cable TV and can be streamed on a variety of devices, including smartphones, tablets, and smart TVs.