Are you tired of paying for Xfinity TV services that you barely use? Do you want to cut the cord and switch to streaming services, but still need reliable internet for work, entertainment, or staying connected with loved ones? Canceling Xfinity TV without affecting your internet service can be a bit tricky, but don’t worry, we’ve got you covered. In this article, we’ll walk you through the process of canceling Xfinity TV while keeping your internet service intact.
Understanding Your Xfinity Services
Before we dive into the cancellation process, it’s essential to understand how Xfinity services work. Xfinity offers a range of services, including TV, internet, and phone. These services are often bundled together, which can make it challenging to cancel one service without affecting the others.
Xfinity TV services include a range of channels, on-demand content, and DVR capabilities. If you’re not using these services, it’s likely that you’re paying for something you don’t need. On the other hand, Xfinity internet services provide fast and reliable connectivity, which is essential for streaming, online gaming, and staying connected with loved ones.
Why Cancel Xfinity TV?
There are several reasons why you might want to cancel Xfinity TV:
- Cost savings: Xfinity TV services can be expensive, especially if you’re not using them regularly. By canceling your TV service, you can save money on your monthly bill.
- Streaming alternatives: With the rise of streaming services like Netflix, Hulu, and Amazon Prime, you may find that you no longer need traditional TV services.
- Customization: Streaming services allow you to customize your viewing experience, choosing the content you want to watch, when you want to watch it.
Preparing for Cancellation
Before you cancel your Xfinity TV service, there are a few things you need to do:
- Check your contract: If you’re still under contract, you may face early termination fees. Check your contract to see if you’re eligible for cancellation without penalty.
- Review your services: Make sure you understand which services you’re canceling and how it will affect your overall bill.
- Have your account information ready: You’ll need your account number, username, and password to cancel your service.
Contacting Xfinity Customer Service
To cancel your Xfinity TV service, you’ll need to contact Xfinity customer service. You can do this in several ways:
- Phone: Call Xfinity customer service at 1-800-XFINITY (1-800-934-6489).
- Chat: Use the Xfinity chat feature on their website to connect with a customer service representative.
- In-person: Visit an Xfinity store or service center in person.
What to Say to the Customer Service Representative
When you contact Xfinity customer service, be clear and direct about your intention to cancel your TV service. Here’s an example script:
“Hello, I’m calling to cancel my Xfinity TV service. I’d like to keep my internet service, but I no longer need TV. Can you please assist me with the cancellation process?”
The Cancellation Process
The cancellation process typically takes a few minutes to complete. Here’s what you can expect:
- Confirmation: The customer service representative will confirm your account information and the services you’re canceling.
- Equipment return: If you have Xfinity TV equipment, such as a DVR or cable box, you may need to return it to avoid additional fees.
- Final bill: You’ll receive a final bill for your TV service, which will include any outstanding charges.
Returning Xfinity Equipment
If you have Xfinity TV equipment, you’ll need to return it to avoid additional fees. You can return equipment in several ways:
- Mail: Xfinity will provide a pre-paid return shipping label for you to mail back the equipment.
- In-person: You can return equipment to an Xfinity store or service center.
- Schedule a pickup: In some areas, Xfinity offers equipment pickup.
After Cancellation
After you’ve canceled your Xfinity TV service, you can expect the following:
- Service termination: Your TV service will be terminated, and you’ll no longer have access to Xfinity TV channels or on-demand content.
- Internet service remains: Your internet service will remain active, and you can continue to use it as usual.
- Bill adjustment: Your monthly bill will be adjusted to reflect the cancellation of your TV service.
Streaming Alternatives
Now that you’ve canceled your Xfinity TV service, you may be looking for alternative streaming options. Here are a few popular choices:
- Netflix: A popular streaming service with a wide range of TV shows, movies, and original content.
- Hulu: A streaming service that offers a range of TV shows, movies, and documentaries.
- Amazon Prime: A streaming service that offers a range of TV shows, movies, and original content, as well as additional benefits like free shipping and music streaming.
Conclusion
Canceling Xfinity TV without affecting your internet service can be a bit tricky, but with the right information and preparation, you can do it successfully. Remember to check your contract, review your services, and have your account information ready before contacting Xfinity customer service. By following these steps, you can break free from Xfinity TV and start exploring alternative streaming options.
What are the reasons I might want to cancel my Xfinity TV service?
You might want to cancel your Xfinity TV service for various reasons, including cost savings, dissatisfaction with the channel lineup, or a preference for streaming services. Many people find that they can get the same content they want through streaming services like Netflix, Hulu, or Amazon Prime, often at a lower cost. Additionally, some users may be unhappy with the quality of Xfinity’s TV service or the equipment rental fees.
Canceling your Xfinity TV service can also be a good option if you’re looking to customize your entertainment options. With streaming services, you can choose the specific channels or content you want to watch, rather than being locked into a bundle. This can be especially appealing if you only watch a few channels or prefer niche content that’s not available through traditional TV.
Will canceling my Xfinity TV service affect my internet service?
Canceling your Xfinity TV service should not affect your internet service, as long as you follow the proper steps to separate the two services. Xfinity allows you to keep your internet service even if you cancel your TV service, but you’ll need to contact their customer service to make the necessary changes. It’s essential to confirm with the representative that your internet service will remain active and that you won’t be charged any additional fees.
When you cancel your TV service, Xfinity may try to persuade you to keep your TV service or offer you a promotional deal. Be clear and firm about your decision to cancel, and make sure to ask about any potential changes to your internet service. If you’re concerned about the impact on your internet service, you can also ask to speak with a supervisor or request a confirmation email or reference number.
How do I cancel my Xfinity TV service without losing my internet?
To cancel your Xfinity TV service without losing your internet, start by calling Xfinity’s customer service number or visiting their website to initiate the cancellation process. You’ll need to provide your account information and confirm your identity. Be prepared to explain why you want to cancel your TV service, and be clear about your desire to keep your internet service.
Once you’ve initiated the cancellation process, the representative will guide you through the necessary steps. They may ask you to return your TV equipment, such as the DVR or cable box, and provide instructions on how to do so. Make sure to ask about any potential fees or charges associated with the cancellation, and confirm that your internet service will remain active.
Can I cancel my Xfinity TV service online or through the mobile app?
Unfortunately, Xfinity does not currently allow you to cancel your TV service online or through their mobile app. You’ll need to call their customer service number or visit a local Xfinity store to initiate the cancellation process. This is because Xfinity wants to ensure that you’re aware of any potential changes to your account or services, and to provide you with an opportunity to ask questions or address any concerns.
When you call Xfinity’s customer service, be prepared to provide your account information and confirm your identity. The representative will guide you through the cancellation process and answer any questions you may have. If you’re unable to call during business hours, you can also try contacting Xfinity through their website or social media channels to request a callback or assistance.
Will I be charged any fees for canceling my Xfinity TV service?
You may be charged a fee for canceling your Xfinity TV service, depending on your contract and the terms of your agreement. If you’re still under contract, you may be subject to an early termination fee, which can range from $50 to $200 or more. Additionally, you may be charged a fee for returning your TV equipment, such as the DVR or cable box.
To avoid any unexpected fees, be sure to ask about any potential charges when you initiate the cancellation process. The Xfinity representative should be able to provide you with information about any fees associated with the cancellation, as well as instructions on how to return your equipment. If you’re unsure about any fees or charges, don’t hesitate to ask for clarification or to request a supervisor.
How long does it take to cancel my Xfinity TV service?
The time it takes to cancel your Xfinity TV service can vary depending on the method you choose and the complexity of your account. If you call Xfinity’s customer service, the cancellation process typically takes around 10-15 minutes, assuming you have all the necessary information and account details readily available.
If you visit a local Xfinity store, the cancellation process may take longer, as you’ll need to wait in line and speak with a representative in person. Additionally, if you have any outstanding issues or concerns with your account, the cancellation process may take longer to resolve. Be sure to ask the representative for a confirmation of the cancellation and any next steps you need to take.
What are my alternatives to Xfinity TV service?
If you’re canceling your Xfinity TV service, you have several alternatives to consider. Streaming services like Netflix, Hulu, and Amazon Prime offer a wide range of TV shows, movies, and original content, often at a lower cost than traditional TV. You can also consider other streaming services like Sling TV, YouTube TV, or AT&T TV Now, which offer live TV and sports.
Additionally, you can consider purchasing an antenna to receive over-the-air TV channels, such as ABC, CBS, NBC, and FOX. This can be a cost-effective option if you only watch a few channels or prefer local content. You can also consider using a streaming device like Roku, Chromecast, or Apple TV to access streaming services and apps on your TV.